Valentines Day Was Hard for 1-800-Flowers’ Community Manager

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How was your Valentines Day? Did you have a romantic evening with your bae or did you watch a Katherine Heigl movie alone while consuming wine and chocolate that you purchased for yourself? Both are fine options! But whatever you did, you likely had a better time than the community manager(s) for 1-800-Flowers’ social media platforms, who once again braced themselves for a landslide of comments from dissatisfied customers (though it seems very possible many complaints were handled by an auto-reply-bot). This isn’t to say that the company doesn’t satisfy with the majority of its orders – it’s just that customer complaints have shifted from the privacy of an 800 number to the global stage of the Internet and therefore the vocal minority can paint a company with the color of a very sad, wilted flower. Read more on Buzzfeed.