Facebook Releases New Report on Evolving Sports Engagement on Social Platforms

Sports has always been a key element of our interactive process, a means to connect and engage over a common interest and participate in related events. Given this, it’s no surprise to see that sport also plays a significant role in how people engage on social platforms, and that can be a valuable consideration for […]

The history of Netflix price increases in a single chart

Yesterday Netflix announced it will be raising its monthly subscription prices as much as 18 percent — but it has been steadily increasing rates since its first streaming jump in 2014. The hikes will help Netflix pay for its ever-increasing content bill. Investors think that’s a good idea — the stock rose 6.5 percent yesterday and analysts released […]

Customers expect brand responses on social within 30 minutes

Delivering great customer service is getting more and more difficult for brands, as customer expectations change. Consumers now want instant service that offers fast results, which means brands need to deliver the best possible customer service via their digital channels. Over a third (37%) of consumers who use social media to complain or question brands […]