Snap finally had a good day. You might even call it a great day. That’s because, after a tough year in which Snap execs and investors watched the company’s stock price slowly bleed out because of government investigations, executive departures, and product issues, Snap reported better-than-expected earnings on Tuesday that shot the stock up more […]
Sports has always been a key element of our interactive process, a means to connect and engage over a common interest and participate in related events. Given this, it’s no surprise to see that sport also plays a significant role in how people engage on social platforms, and that can be a valuable consideration for […]
There are more than 2.7 billion social media users worldwide, representing around 35% of the worldwide population. And with more users coming on board every year, it’s important for organizations to stay abreast of their target audiences’ habits. Read full article here.
Delivering great customer service is getting more and more difficult for brands, as customer expectations change. Consumers now want instant service that offers fast results, which means brands need to deliver the best possible customer service via their digital channels. Over a third (37%) of consumers who use social media to complain or question brands […]