Snap’s earnings sent its stock up more than 20 percent, but user growth remains a real concern

Snap finally had a good day. You might even call it a great day. That’s because, after a tough year in which Snap execs and investors watched the company’s stock price slowly bleed out because of government investigations, executive departures, and product issues, Snap reported better-than-expected earnings on Tuesday that shot the stock up more […]

Facebook Releases New Report on Evolving Sports Engagement on Social Platforms

Sports has always been a key element of our interactive process, a means to connect and engage over a common interest and participate in related events. Given this, it’s no surprise to see that sport also plays a significant role in how people engage on social platforms, and that can be a valuable consideration for […]

Customers expect brand responses on social within 30 minutes

Delivering great customer service is getting more and more difficult for brands, as customer expectations change. Consumers now want instant service that offers fast results, which means brands need to deliver the best possible customer service via their digital channels. Over a third (37%) of consumers who use social media to complain or question brands […]